Returns

Our refund policy is All Sales Final. Unfortunately, because of the nature of customization, we cannot offer refunds. Exchanges are conditioned upon eligibility. To be eligible for an exchange, your item must be unused, defective and/or damaged, and in the same condition in which you received it. It must also be in the original packaging. We also do not accept products that contain hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer, unless otherwise instructed.

 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged. If you need to exchange it for the identical item, send us an email at info@lurilux.com and send your item to:

Lurilux
5220 4th St #8
Baldwin Park, CA 91706

 

Shipping

 

Our products are shipped within 4-6 weeks (unless otherwise noted) using one of the following carriers: USPS, FedEx or UPS (subject to change without notice). To return your product, you should mail your product to: 5220 4th St #8 Baldwin Park, CA 91706 United States. You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.